Shipping policy

Last updated: 8 September 2026

At Be Free Mobility, we want your order to reach you safely, securely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Where We Deliver

We currently offer delivery within the United Kingdom.

Delivery may be available to:

England
Scotland
Wales
Northern Ireland
Selected UK islands and remote areas, subject to courier availability

If we are unable to deliver to your address, we will contact you as soon as possible.

International delivery may be introduced in the future. If international shipping is available for a particular product, the applicable delivery options and charges will be displayed at checkout.

2. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within [1–2 working days] after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, promotions, product launches or seasonal events, processing may take slightly longer. If there is a significant delay with your order, we will aim to keep you informed.

3. Delivery Times

Estimated delivery times are:

Delivery Service	Estimated Delivery
Standard UK Delivery	[2–5 working days]
Express UK Delivery	[1–2 working days]
Northern Ireland	[3–7 working days]
Remote/Island Areas	[3–7 working days]

Delivery times are estimates and are not guaranteed unless we specifically state otherwise.

Once your order has been dispatched, you may receive a tracking number where tracking is available.

4. Delivery Charges

Delivery charges will be displayed at checkout before you complete your purchase.

Our current delivery options are:

Standard UK Delivery: £[INSERT PRICE]
Express Delivery: £[INSERT PRICE]
Free Standard Delivery: On orders over £[INSERT AMOUNT], where applicable

Delivery charges may vary depending on the size, weight or destination of an order.

5. Free Delivery

From time to time, Be Free Mobility may offer free delivery promotions.

Where free delivery is offered, the qualifying order value and applicable conditions will be clearly displayed on our website or at checkout.

Unless otherwise stated, free delivery promotions apply to standard delivery only.

6. Tracking Your Order

Where a tracked delivery service is used, we will provide tracking information when your order has been dispatched.

You can use the tracking information provided to check the progress of your delivery directly with the courier.

Please make sure that the delivery address and contact details you provide at checkout are correct.

7. Incorrect Delivery Information

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional delivery charges may apply if the order needs to be sent again.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at:

Email: [INSERT EMAIL ADDRESS]

We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once an order has entered the dispatch process.

8. Delayed Deliveries

While we aim to meet our estimated delivery times, occasional delays can occur due to circumstances outside our reasonable control.

These may include:

Courier delays
Severe weather
Public holidays
Transport disruption
Industrial action
High volumes during seasonal periods
Incorrect or incomplete delivery information
Events outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will investigate with the relevant delivery provider.

Your statutory consumer rights are not affected by delivery delays.

9. Lost or Missing Parcels

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to check:

Your property and usual safe places;
Whether a neighbour accepted the parcel;
Whether the courier left a delivery card; and
The tracking information provided.

We will work with the delivery provider to investigate missing deliveries.

Please do not assume that a parcel is lost immediately after the estimated delivery date, as occasional courier delays can occur.

10. Damaged Parcels

We take care when packaging our products for delivery.

If your parcel arrives visibly damaged, please take photographs of the packaging and product where possible and contact us as soon as reasonably possible.

If the product itself has been damaged during delivery, we will work with you to resolve the issue in accordance with your statutory consumer rights.

Depending on the circumstances, this may include a replacement, repair or refund.

11. Products Delivered Separately

If your order contains several products, we may occasionally send them in separate parcels.

This may happen where products are stored in different locations or are dispatched using different delivery services.

If your order is being delivered in multiple parcels, you may receive separate tracking information.

You will not be charged additional delivery costs simply because we choose to split an order into multiple shipments, unless this was clearly explained and agreed at the time of purchase.

12. Personalised and Custom Embroidered Products

Some Be Free Mobility products may be personalised with a customer's name, logo or shop branding.

Personalised products may require additional processing time.

The estimated processing time for personalised products will be displayed on the relevant product page or communicated to you before purchase.

Please carefully check all personalisation details before placing your order, including:

Names
Spelling
Shop names
Logo files
Colours
Other requested details

Personalised products may also be subject to different cancellation and returns rules where permitted by UK consumer law.

This does not affect your statutory rights if a personalised product is faulty or does not conform to the contract.

13. Delivery to Flats, Apartments and Communal Buildings

If you live in a flat, apartment, supported-living accommodation or another property with communal access, please provide any relevant delivery instructions at checkout.

We cannot guarantee that a courier will be able to deliver directly to your door where access restrictions apply.

14. Delivery to Safe Places

If you provide permission for a courier to leave your parcel in a designated safe place, you acknowledge that this may increase the risk of theft or damage after delivery.

Where possible, please choose a secure delivery location.

This does not affect your statutory consumer rights where we remain responsible for the goods.

15. Orders Not Collected

If a delivery provider attempts delivery and the parcel is taken to a collection point, please collect it within the period specified by the courier.

If the parcel is returned to us because it was not collected, please contact us.

Additional delivery costs may apply if you request that the order be sent again, depending on the circumstances.

16. Our Responsibility for Delivery

We will take reasonable steps to ensure that your order is dispatched and delivered in accordance with the information provided at the time of purchase.

Where goods are being delivered to a consumer, your statutory rights regarding delivery remain protected.

If no specific delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and, subject to applicable exceptions, within 30 days.

Nothing in this Shipping Policy is intended to limit your legal rights.